About Us
Contact: Email: contact@claytonjewelrylabs.com
Phone: 847-350-9582
We are a family run business founded in 2015 and based in Edwardsville, Illinois. We design all of our jewelry in-house and work closely with several manufacturers that meet our strict standards, to help bring our products to life. It is our goal to provide you with a perfect, long lasting product the first time around. Our selection is growing all the time, so be sure to check back and see what we have been creating in the lab!
We like to provide a shopping experience, that we ourselves would like to have. We would prefer that you have a good experience, over making a few extra bucks using increasingly common business sales tactics that just annoy or create extra hassle for customers.
Things we ARE and are NOT:
We Are...
- ... a family business. We are entirely owned and operated by our family. We have no outside investors, nor are looking to grow our business just to sell it off.
- ... selling products that will last as long as possible. We want our products to last a lifetime, if possible, though that is not always realistic, but we do our best to provide the best products.
We Are Not...
- ... going to spam you with marketing material. We may send out a few emails a year and we do not want to spam anyone with unsolicited marketing material. Please let us know if you are receiving unwanted marketing material from us.
- ... going to try and trick you into buying quickly with fake "low inventory" alerts, urgency timers, etc. We encourage you to make purchases you actually want at your own pace.
- ... writing fake reviews or hiding reviews. We never write or publish fake reviews. All reviews on our products were written by real customers. We import some reviews from other marketplaces into our website, but they are still real reviews from our customers. We only hide reviews if there is profanity or personal information that should not be public.
- ... going to use schemes to get you to come back. We are not going to give 'cashback' offers, rewards, etc to encourage you to come back. We offer all discounts up front on every order and do not push those discounts down the road to your future orders, like so many stores do.
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Safety
Our jewelry are made from high quality materials that are built to last. They are tested by a CPSIA qualified lab to have extremely low levels of lead and cadmium, less than 15 PPM (parts per million). For reference, 500 PPM or less in jewelry is considered safe for adults and 100 PPM or less is safe for children.
1 Year Warranty
We at Clayton Jewelry Labs are so proud of the quality of our products, that we are able to offer a 1 year warranty on all of our products. Within 1 year from the date of purchase, we will replace the product if there are any manufacturer defects.